Residential Water AccountsResidential Water Accounts

Residential Water Accounts

PAY HERE: RESIDENTIAL CUSTOMERS

Phone payments can be made at 833-257-8346

Residents can pay their utility bill online, in person or by kiosk.

  • Go paperless! You may sign up to receive your utility bill via email.
  • Set-up and access your account online to check account balance, view payment and consumption history or make payments. CLICK HERE!
  • Payments can be made by cash, check, credit card or money order at Katy City Hall located at 901 Avenue C, Katy, TX 77493 between 8:00 a.m and 5:00 p.m. Monday through Friday.
  • A kiosk is available 24/7 and is located on the Avenue D side of City Hall.  Payments made at the kiosk are posted immediately to your account and are considered timely until 8:00 a.m. on the first working day after the 16th.
  • An electronic bill pay can be set-up through your bank.
  • Automatic bank drafting of your bank account will occur on the 16th of each month at no charge. To sign-up for drafting, please complete the Authorization for Payment of Bank Draft form, found HERE (for Spanish, click HERE).
  • Credit cards (we accept: Visa, Mastercard, American Express) used online and in person will include a processing fee.
  • Phone payments can be made by calling 833-257-8346 (processing fees will be charged).
  • We do not consider the postmark on mailed items and do NOT accept any payments by phone.

 

Payment is due to our office on or before the 16th of each month.

All meters are read electronically and utility bills are mailed on the last day of the month. A penalty is assessed on the 17th (or the next business day). A late notice, with the penalty included, is mailed on the 17th to all outstanding accounts. This notice serves as a cut-off notice and must be paid by the end of the month to avoid service disconnection.

By ordinance, any bill left unpaid 10 days after penalty will be turned off for non-payment and will be charged a $50 disconnect/reconnect fee.

 

IMPORTANT: A Katy mailing address does NOT mean you are within the city limits of Katy. To help determine if your address is in the jurisdiction of the City of Katy, please refer to the map before completing an application for service. If you are not within the city limits, your water is provided by a Municipal Utility District (MUD). To determine which MUD provides water to your address, please contact the HOA in your neighborhood or go to the TCEQ map and follow the steps below:

  1. Type your address and city in the search bar
  2. Once your address is found, hoover over the water drop icon below the address bar
  3. Clicking on the icon will open the information in a separate window

 

Annual Drinking Water Quality Report (Spanish)

For commercial customers, click HERE.

 

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